RETURNS AND REFUNDS

Effective Date: January 26, 2026

 

1. Introduction

This Return and Refund Policy applies to all purchases made through Your Patio Escape, operated by Areveek, via the website located at https://yourpatioescape.com (“Website”).


2. Return Eligibility 

Customers in the United States may request a return within 14 days of receiving their order, subject to the conditions outlined below.

2.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition in which it was received.

  • Original Packaging: The item must be returned in its original packaging, with all labels, parts, and accessories included.

  • Proof of Purchase: A receipt or proof of purchase is required.


3. Return Process

3.1 Initiating a Return

To initiate a return:

After reviewing your request, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA).

 

3.2 Preparing Your Return

  • Securely package the item in its original packaging.

  • Ensure all accessories, manuals, and any included items are returned.

  • Include any required return authorization documentation provided by our team.

 

3.3 Shipping the Return

  • Ship the item within 5 days of receiving the return authorization.

  • Use a trackable shipping method to ensure safe delivery.

Returns shipped outside this timeframe may not be accepted.

 

4. Return Shipping Costs

  • Change-of-mind returns: All return shipping costs are the responsibility of the customer.

  • Defective, damaged, or incorrect items: Return shipping costs will be covered by us.

 

5. Specific Return and Refund Conditions

5.1 Returns Due to Change of Mind

  • Items must meet all return eligibility conditions outlined in Section 3.

  • Return requests must be made within 14 days of receipt.

Refunds:
Approved refunds will be issued to the original payment method, minus any applicable restocking or shipping fees.

 

5.2 Defective or Damaged Goods

  • Notify us within 48 hours of receiving the item.

  • Provide clear photos or videos showing the issue.

Resolution:
We will offer a replacement or a full refund, including return shipping costs.

 

5.3 Incorrect Product Received

  • Notify us immediately upon receipt.

Resolution:
We will arrange the return of the incorrect item at our expense and ship the correct product.

 

5.4 Product Never Arrived

  • Contact us if your order does not arrive within the estimated delivery timeframe.

Resolution:
We will investigate with the carrier. If the item is confirmed lost, we will issue a full refund or send a replacement.

 

5.5 Order Cancellation

  • Before shipment: Orders may be canceled for a full refund.

  • After shipment: Orders must follow the standard return process after delivery.

 

6. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or personalized products

  • Clearance or final sale items

  • Items damaged due to misuse, improper handling, or normal wear and tear

  • Gift cards

 

7. Refunds

7.1 Refund Conditions

  • Refunds are issued after the returned item is received and inspected.

  • You will be notified by email regarding approval or rejection.

 

7.2 Refund Processing

  • Refunds are issued to the original payment method.

  • Please allow up to 14 days for the refund to appear, depending on your financial institution.

 

7.3 Partial Refunds

Partial refunds may be issued if:

  • Items are returned in a condition that does not meet return eligibility requirements

  • Items are missing parts or packaging not due to our error

  • Returns are initiated outside the stated return window

 

8. Exchanges

Shipping Costs:
We cover shipping costs for defective or incorrect items. Customers are responsible for shipping costs for all other exchange requests.

 

9. Timelines

  • Return Request Window: Within 14 days of receiving the product

  • Return Shipment Window: Within 5 days of receiving return authorization

  • Refund Processing: Within 14 days after the returned item is inspected

  • Refund Posting: May take up to 14 days to appear in your account

 

10. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

By making a purchase on our Website, you agree to this Return and Refund Policy.


11. Questions and Support

For questions about returns and refunds, please contact our Customer Service team:

Email: support@yourpatioescape.com

Phone: (818) 286-2572

 

Your Patio Escape Operated by Areveek
501 W Glenoaks Blvd, Unit 67
Glendale, CA 91202 USA