SHIPPING AND DELIVERY

Effective Date: January 26, 2026

 

1. Introduction

At Your Patio Escape, operated by Areveek (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://yourpatioescape.com (“Website”).

 

2. Shipping Destinations

United States Only

We currently ship within the United States only.

At this time, we do not offer international shipping. Shipping availability may expand in the future, and this policy will be updated accordingly.

 

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the product, delivery location, and shipping method selected.

  • Promotional free shipping may be offered on select products or during special promotions.

  • All shipping charges are displayed at checkout prior to purchase. There are no hidden fees.

  • We offer free standard shipping on most products within the United States. Any applicable shipping fees will be displayed at checkout.

 

4. Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed on weekends or holidays will begin processing the next business day.

  • Processing times may vary depending on product availability and supplier fulfillment timelines.

 

5. Estimated Delivery Time

Delivery timelines vary depending on product type, carrier, and destination.

  • Standard Shipping: Estimated delivery within 5–10 business days after order processing.

  • Delivery times are estimates only and may vary depending on carrier availability, destination, product size, and external factors such as weather conditions or carrier delays.

  • Delays may occur due to carrier issues, weather conditions, or other circumstances beyond our control.


6. Shipping Methods and Carriers

We partner with reputable carriers to ensure reliable delivery. Carriers may include:

  • UPS

  • FedEx

  • USPS

  • Freight carriers for oversized or heavy items

Tracking information will be provided via email once your order has shipped.

 

7. Order Tracking

Once your order ships, you will receive an email containing:

  • Tracking number

  • Carrier name

  • Tracking link

You may also track your order through the carrier’s website.

If you need assistance with tracking, please contact customer support.

 

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed beyond the estimated delivery window or appears lost, please contact us:

Email: support@yourpatioescape.com

Phone: (818) 286-2572

We will assist in initiating a carrier investigation if necessary.

 

8.2 Damaged Packages

If your order arrives damaged:

We will work with you to arrange a replacement or refund where appropriate.

 

9. Missing Items

If any items are missing from your order:

  • Contact us within 48 hours of delivery.

  • Provide your order number and details of the missing item(s).

We will investigate and resolve the issue promptly.

 

10. Returns and Refunds

  • Returns must be requested within 14 days of receiving your order.

  • Items must be unused, undamaged, and in original packaging.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Refunds are processed within 14 days after the returned item is inspected and approved.

For full details, please refer to our Return and Refund Policy.

 

11. Incorrect Address

Please ensure all shipping information is accurate at checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer:

  • Additional shipping fees may apply for reshipment.

  • We are not responsible for delays caused by incorrect address information.

 

12. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Updates will be posted on this page with a revised effective date.

Thank you for shopping with Your Patio Escape.
We appreciate your business and are committed to providing excellent service.


13. Contact Information

For shipping-related questions or support, contact us:

Email: support@yourpatioescape.com

Phone: (818) 286-2572

 

Your Patio Escape Operated by Areveek
501 W Glenoaks Blvd, Unit 67
Glendale, CA 91202 USA